FAQ

Kindly go through our Frequently asked questions.

What if I need to modify my order?

If an order is already processed unfortunately are unable to cancel it. However, if you send us an email just in time we might be able cancel the order for you.

Is the shipping discreet?

Yes, 100%. We are a strong advocate for personal privacy and we do whatever it takes to preserve yours. We pack your order in non-descript envelopes and boxes, just like your everyday mail or packages. We know you don’t want that nosey neighbour or anyone in your family to find out what happens behind those curtains! The only identifying marks are your mailing address and ours. The name “Bunny Hump” does not appear anywhere on the outside of your package.

Can I get same day delivery?

We offer 24 to 48 hour delivery options. Kindly check the options available on the checkoput page.

Is the Billing Discreet

We have partnered up with Paypal as our Payments partner to provide you with a seamless and secure payment checkout. If you don’t have a Paypal account, You can sign up with Paypal or can choose to pay directly from a variety of Payment options on the Checkout Page powered by Paypal.

What options are available for Accepting Payments?

You can use Visa/MasterCard on the Paypal checkout page.

Our brand name will not show up on your Billing statements.

What is the Returns and Refund policy?

If you have a faulty item, there is a Freepost address you may use within the first month of purchase. Please email us for the address.

The Freepost address is only for the use of returning faulty items from within the UK. When we receive the item back here it will be checked.

Any discrepancies or damaged items need to be reported within 36 hours of being delivered.

We will Replace any faulty items free of charge.

All items that are returned as faulty MUST be thoroughly cleaned before returning. For reasons of hygiene, any item returned in a dirty condition will not be checked and the returned item will be refused.

Due to the obvious health and hygiene implications with adult goods for the goods to be returned if they are not broken the following terms have to be met:

1. The goods must be unused.

2. The goods must be returned in original condition & packaging.

3. Goods that are not heat sealed in the box are non-refundable and non-exchangeable.

4. Items supplied in sealed packaging that have been opened are non-refundable and non-exchangeable.

5. The goods must be received back within 30 days from the day your customer received their order.

6. Lingerie and items of clothing are non-refundable and non-exchangeable.

7. Any discrepancies or damaged items need to be reported within 36 hours of being delivered.

If we suspect that the goods have been used or any of the above conditions are not met then we reserve the right to return the goods back to you.

Postage & Packaging

Items received that are incorrect must not have the packing opened or tampered, we must be notified as soon as it is convenient and we will advise full instructions for an exchange. Incorrect products received with security seals or sealed packaging which are opened by the customer cannot then be returned for an exchange as they have been accepted by the customer.

If an item is returned and found not to be faulty. Your account will be charged postage to return the item if requested.

What is the Returns address?

Email us for the returns address.
Please fill out a returns form when returning items back to the PO BOX returns address.

Click here to download the returns form.

I received a defective product on arrival.

While we take utmost care to ensure that none of our customer receive a damaged or defective piece, we do understand that there can be unforeseen chances of a product being damaged upon arrival. Contact Us Immediately and we shall try our best to sort it for you as soon as possible.

What is the Warranty Period?

We offer a one year warranty on everything, if the item develops a fault within three months we can offer a refund or exchange, after three months, it is an exchange only.

Still have a question?

Please contact us for more information.

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